Renfrew Crysler is the worst dealership that I have ever dealt with. I purchased a new 2008 Jeep Patriot from Renfrew, this was a most frustrating experience; delivery date late; the vehicle had 300 Km on it when recieved; the sales manager attempted to throw me out of the sales room after I voiced my opinion about waiting 2 hours to close the deal with the financial department (a cash purchase); undercoating application incomplete, which required an appointment and return visit; trailer hitch installed on the new vehicle had the wiring crossed, another appointment and visit; while the trailer hitch was installed the rear tow hook was removed, this created many calls and finally after 2 months Renfrew provided me with a tow hook which I had to install; the 100,000 Km/5 year maintaince package was a complete rip off, every time an oil change was due the service reps (incompetent) at Renfrew had a long list of items that were recommended (of course not included in the maintaince package) at an outrageous cost; When I took the vehicle in for the 100,000 Km service, the vehicle had 100,037 Km, Renfrew would not provide the service as per the agreement, due to 37 Km over the 100,000 Km max?; Oil changes required an average of 2 hrs to complete (with an appointment); Asking Renfrew for information related to a services provided was not available, it appears that there is a serious internal communication issue between the personal that provide the service and the front line inexperienced personal that deal with the customer?
There are other Dodge/Jeep dealers in Calgary that have competent service personal that repect the customer and provide details related to the service's performed, the cost and timing to complete the service.
I would never purchase anothor Crysler product due to the fact that the canadian tax payer dollars bailed their sorry asses out of a financial crises that will never be fully repaid! Plus the negative treatment that I experienced from Renfrew Crysler personal!